October 16, 2014

Dunn Bros Coffee Shop Review - Episode #196

Mediocre Service at Dunn Bross

I was out hanging out with Rob Blue the other day and we decided to stop in at a coffeehouse around the corner called Dunn Bros. I have been here a few times in the past and it’s always been an average visit. In each visit there has been nothing negative to report but nothing spectacular either. This visit was a little different. As we walked up to the counter to order the person at the register looked at us and then walked away without saying a word. Rob looked at me and said, “Well I guess it’s going to be a bad review…”

Dunn Bros Coffee
535 East Red Bridge Road
Kansas City, MO 64131-4015

My Rating – 3.5 out of 5 Stars

Environment – 3.75 Stars
Customer Service – 4 Stars
Products – 3.5 Stars
Skill – 3 Stars
Wifi – 2 Stars

How we calculate the Rating

He soon came back to the register to take my order. I wanted a small brewed coffee but there were two to choose from so I asked him if he could tell me a little bit about each of them. The only info he could really offer was one was a dark roast and one was a light roast. I went with the Congo Full City.

Service Recovery

As I started to walk away from what was clearly a below average visit the barista from behind the bar said, “Jason?” It was hard for me to place where I new him from at first but then I realized I had met Brian at Benetti’s Coffee the day we did the Live Roasting Show. We started talking and he was able to answer some of my questions about their coffee. Apparently they have a roaster that is really starting to come into his own and their coffee is starting to taste better. I have yet to do an official review on their roasted coffee but the Congo Full City was pretty tasty but a little to light on the mid palate.

The thing that struck me most about this visit was the fact that I was going to leave giving this visit a 1.5 out of 5 but all it took was a brief genuine connection to turn it all around.

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 Dunn Bros Coffee Shop Review   Episode #196

Jason Coffee

Head Writer, Owner & Founder. at Coffee Cup News
 Dunn Bros Coffee Shop Review   Episode #196
 Dunn Bros Coffee Shop Review   Episode #196
 Dunn Bros Coffee Shop Review   Episode #196
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